How My Epic Gear Works

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All membership benefits are subject to the My Epic Gear Terms and Conditions

Frequently Asked Questions

What is My Epic Gear and what does a My Epic Gear membership include?  

My Epic Gear is a new ski and snowboard gear membership that provides all the benefits of gear ownership but with more choice, lower cost, and no hassle. Membership gives you access to  more than 60 of the most popular and latest ski and snowboard models available for all types of terrain, weather conditions, and skill levels, subject to availability. The membership also includes access to boots, helmets, and/or poles. Additionally, My Epic Gear memberships include your choice of in-resort gear delivery or daily slopeside pick-up and drop-off.    

 

Who can join My Epic Gear?  

Memberships for the 2024/25 winter season are available to all guests ages 3 years and older who plan to visit one or more of our 12 participating North American resorts. Purchase of an Epic Pass or lift ticket is not required to join My Epic Gear.   

 

Why should I join My Epic Gear? 

Own your gear? Say goodbye to dealing with the hassle of maintaining, storing, and traveling with your gear to, from, and around your destination resort with more choice and lower cost. Plus, when it’s time to wrap up for the day, convenient drop-off locations make hitting the après scene easier than ever before.    

Rent your gear? Avoid the hassle of having to wait in line for boots, skis, and sizing. Sample gear from more than 60 of the most popular and latest ski and snowboard models available, for less than the average daily cost of a premium rental for destination skiers or riders. 

 

When and where will My Epic Gear be available? 

For the 2024/25 winter season, My Epic Gear memberships can be used at any of the following 12 North American resorts:  

Rockies:  

  • Vail Mountain Resort, CO  
  • Beaver Creek Resort, CO  
  • Breckenridge Ski Resort, CO  
  • Keystone Resort, CO  
  • Crested Butte Mountain Resort, CO 
  • Park City Mountain Resort, UT  

Canada: 

  • Whistler Blackcomb, BC  

West:  

  • Heavenly Mountain Resort, CA/NV 
  • Northstar California Resort, CA 

Northeast:  

  • Mount Snow Ski Resort, VT 
  • Okemo Mountain Resort, VT
  • Stowe Mountain Resort, VT  

 

Can I use a 2024/25 winter season My Epic Gear membership during the 2023/24 winter season? 

My Epic Gear memberships are valid for the 2024/25 winter season at participating North American resorts. 2024/25 winter season My Epic Gear memberships cannot be used to make gear reservations during the 2023/24 winter season. 

 

How much does a My Epic Gear Membership cost?  

The one-time membership fee for the 2024/25 winter season is $50.00 for adults and children. After you purchase a membership, you will only pay a daily use fee for each day of your Gear Reservation. See all pricing details here.

My Epic Gear memberships for those ages 3 - 17 must be purchased by a household member who is 18 years or older.   

 

Who can purchase a My Epic Gear Membership?  

Anyone over the age of 18 can purchase a My Epic Gear membership for themselves or on behalf of individuals that are household members. Children under the age of 3 are not eligible for 2024/25 My Epic Gear membership. 

 

Is My Epic Gear available for children?  

My Epic Gear is available to anyone ages 3 and older. Child memberships are available for a one-time membership fee of $50 for the 2024/25 winter season for children ages 3-12. You will then pay a daily use fee for each day of their Gear Reservation. The daily use fee for members between ages 3 and 12 at the time of making their Gear Reservation is $45 per day and $55 for members 13 and older at the time of making their Gear Reservation.  See all pricing details here.

My Epic Gear memberships for anyone ages 3-17 must be purchased by a household member who is 18 years or older. My Epic Gear memberships for the 2024/25 season are not available for children under 3 years old.  

 

What is the difference between an adult membership and a child membership? 

Adult memberships are for anyone age 13 and older at the time of purchase. Child memberships are available for anyone between ages 3 and 12 at the time of purchase. 

The one-time membership fee for the 2024/25 winter season is $50 for both adults and children, but the daily use fee differs based on the age of the member at the time of making their Gear Reservation.  The daily use fee for each day of a Gear Reservation is $55 per day for members 13 and older and $45 per day for members ages 3 – 12 at the time of making their Gear Reservation. 
 

 Do I need to have an Epic Pass or Lift Ticket to purchase a My Epic Gear membership?  

No, you do not need to have an Epic Pass or Lift Ticket at one of our 12 North American resorts participating in My Epic Gear to purchase a My Epic Gear membership. However, My Epic Gear membership does not include lift access at our 12 participating resorts or any other resort.   

 

Are My Epic Gear Memberships refundable?  

My Epic Gear membership fees are non-cancellable and non-refundable.  

 

How long does a My Epic Gear membership last? 

2024/25 My Epic Gear memberships will last the duration of the winter season at our participating resorts.  

 

How do I sign up for My Epic Gear?  

My Epic Gear memberships can be purchased directly on MyEpicGear.com or in the My Epic app, which is available for download in the App Store and Google Play.  

 

When will I be charged for the purchase of a My Epic Gear membership?  

The $50 membership fee per member will be charged at the time of purchase to the credit card you provide at the time of purchase. Memberships are non-cancellable, non-refundable, and non-transferrable.  

 

Can I share a My Epic Gear membership with others?   

The benefits of My Epic Gear membership are solely for the use of the member that is enrolled in the 2024/25 My Epic Gear program and are not transferrable to any other person. 

 

Who qualifies as a household member?  

Household members include any individual connected to your My Epic Account. Individuals 18 and older can purchase a My Epic Gear membership, create a member profile, and/or make or modify a Gear Reservation on behalf of their household members ages 3 through 17.  

You can add a traveler as a household member at the time of purchase for a My Epic Gear membership. During checkout, select “Add Traveler” and enter the traveler’s details such as first name, last name, and date of birth. To save time on future purchases, check “Save traveler to your household” before proceeding.  

What do I do after purchasing a My Epic Gear membership?  

  • Download the My Epic App - You will access, manage, and use your My Epic Gear membership to make Gear Reservations all within the My Epic app on your mobile phone. Once you have purchased a My Epic Gear membership, download the My Epic app from the App Store or Google Play and create an account or log in with your existing My Epic account. Once logged in, navigate to the My Epic Gear member experience via the app home screen. 

  • Create Your Member Profile – Once in the My Epic Gear member experience of the My Epic app, complete your member profile with your unique measurements and preferences for personalized gear recommendations. Your member profile must be complete to make a gear reservation. Members ages 3 - 17 will need a household member age 18 or older to create a member profile on their behalf. 

  • Browse the Gear Room – Spend time exploring the Gear Room! Members will be able to make reservations for available inventory in advance of the 2024/25 season. Members will be notified once gear reservations are open.  

 

Where can I access and how do I use my membership?  

Your My Epic Gear membership will be accessed and managed entirely through the My Epic App via your mobile device. Download the My Epic App within the App Store and Google Play and log in to your My Epic Account. 

 

How do I set up my member profile?  

Member profiles are set up within the My Epic Gear section of the My Epic app and are required to be complete before reservations can be made. Once logged into the My Epic app, navigate to the My Epic Gear experience via the My Epic app home page. Upon landing on the My Epic Gear experience, you will see a section for your Member profile. Select “Complete your member profile” to provide your unique measurements and preferences for personalized gear recommendations. Members ages 3 - 17 will need a household member age 18 or older to create a member profile on their behalf. 

 

Where do I make a Gear Reservation and when will reservations for the 2024/25 winter season be available?  

All Gear Reservations will be made in the My Epic app. Gear Reservations will open to members in advance of the 2024/25 winter season. Members will be notified when reservations open and must have a complete My Epic Gear member profile before making a reservation. Members ages 3 - 17 will need a household member age 18 or older to create all (or modify any) Gear Reservations on their behalf.  

 

How much does a Gear Reservation cost?  

Members will be charged a daily use fee for each day of their gear reservation, plus applicable taxes. The daily use fee for the 2024/25 winter season is $55 per day for members 13 years and older at the time of making their Gear Reservation and $45 per day for members ages 3 – 12 at the time of making their Gear Reservation.  This daily use fee includes boots and either skis and poles or a snowboard. 

Members will also have the option to bring their own ski or snowboard boots and save $10 per day for members age 13 and older or $5 per day for members ages 3 – 12 at the time of making their Gear Reservation, provided their boots pass a visual inspection at the start of each reservation. All members can also opt to add a helmet to their Gear Reservation for $10 per day.

 

How do I select gear for my reservations?   

My Epic Gear members can select gear – from up to 13 different leading brands and more than 60 of the most popular and latest ski and snowboard models – one of three ways for each Gear Reservation, all within the My Epic app.    

  • Sample Different Models: Try different models of skis and snowboards from the selection of 60+ models for each reservation, subject to inventory availability.  

  • Choose a Favorite for the Season – Have a model you love? You can select your favorite model at the start of the 2024/25 winter season. Favorite gear will be tuned and available to you for each reservation as long as your reservation is made at least 7 days in advance of your visit. Members will not have the option to change their Favorite Gear selection after December 15, 2024.  

  • Let Us Recommend – If you aren’t sure what gear you want to reserve, our experts can recommend gear based on your unique measurements, style, skill level, and preferences. 

 

How far in advance do I need to book my gear reservation?  

  • Gear: You can make a Gear Reservation to sample gear on any day during the 2024/25 winter season, subject to availability. If you make a Gear Reservation less than 2 calendar days in advance of your arrival, gear delivery will not be available. Gear will only be available for pick up at a Member Services Location for any reservations made less than 2 days in advance.

  • Favorite Gear: Reservations for favorite gear must be made at least 7 calendar days before the first day of a member’s scheduled Gear Reservation to help ensure a member’s favorite model is available to them. Favorite Gear reservations will be available to members who selected their Favorite Gear model for the 2024/25 winter season. Members will not have the option to select or change their Favorite Gear selection after December 15, 2024.   

 

What if I need to cancel or change my Gear Reservation? 

You may cancel your Gear Reservation at any time prior to your scheduled Gear Reservation. Gear Reservations may be cancelled in the My Epic app up to 48 hours before the first day of your Gear Reservation.  Within 48 hours of the start of your Gear Reservation, please call us at (970) 754-1000. 

For changes to your Gear Reservation, please use the My Epic app. For any changes you cannot make in the app, call us at (970) 754-1000.  Any changes to your Gear Reservation are subject to availability.  

 

When and where will My Epic Gear be available?  

For the 2024/25 season, My Epic Gear memberships are available for use at our following North American resorts:  

Rockies:  

  • Vail Mountain Resort, CO  
  • Beaver Creek Resort, CO  
  • Breckenridge Ski Resort, CO  
  • Keystone Resort, CO  
  • Crested Butte Mountain Resort, CO  
  • Park City Mountain Resort, UT  

Canada: 

  • Whistler Blackcomb, BC 

West:  

  • Heavenly Mountain Resort, CA/NV
  • Northstar California Resort, CA

Northeast:  

  • Mount Snow Ski Resort, VT
  • Okemo Mountain Resort, VT
  • Stowe Mountain Resort, VT 


What are the differences between Slopeside Pick-Up and Drop-off and Member Services Locations and where can I find these locations?  

Daily Slopeside Pick-up and Drop-off locations are conveniently located on or near snow in close proximity to gondolas and chair lifts in most participating resort base areas, so you can gear up and go. You can choose to pick up and drop off your skis and poles or board daily at one of our designated slopeside My Epic Gear Locations when you reserve your gear. 

Member Services Locations are dedicated indoor spaces in-resort for My Epic Gear member support services. These locations are identifiable by My Epic Gear signs and “Member Services” designations on doors and windows.  

Daily Slopeside Pick-Up and Drop-off and Member Services locations at each participating resort for the 2024/25 winter season will be released on MyEpicGear.com and in the My Epic app when gear reservations open.  

What gear is available to My Epic Gear members for the 2024/25 winter season?  

My Epic Gear members can select from over 60 of the latest premium ski and snowboard models from up to 13 leading brands throughout the 2024/25 winter season. Participating brands for the 2024/25 winter season include skis from Atomic, Blizzard, K2, Nordica, Rossignol, Salomon,  Stöckli, and Völkl and snowboards from Burton, CAPiTA, JONES, Lib Tech, Salomon, and Ride Snowboards.   

Members can also experience innovative boot and binding technology across both ski and snowboard.  

Premium ski boot offering, from 3 of the top brands with up to 21 fit combinations for both men and women including BOA ® fit system on select K2 Boots. Elevated boot offering are also available for more advanced youth.  

Snowboard boots and binding from two top brands, including Burton Step On ® boots and bindings on select models and available for the youth rider.  

 

What gear is included in my membership?  

My Epic Gear memberships include use of skis with poles, snowboards, bindings, and boots. Members can also opt out of choosing our boots, if they prefer to use their own, and save $10 off the daily use fee for members age 13 and older and $5 off the daily use fee for members ages 3 – 12 at the time of making their Gear Reservation, provided their boots pass a visual inspection for gear compatibility at the start of each reservation. All members can opt to add a helmet for $10 per day. You can preview the full selection of ski and snowboard models available to My Epic Gear members for the 2024/25 winter season here

 

What is the My Epic Gear boot fitting process?  

Boots and fit, including personalized insoles, will be recommended in the My Epic app based on foot measurements, ability level, and preferences provided by members in their My Epic Gear member profile.  

Members will have access to a variety of ski and snowboard boots, including a selection of K2 Alpine boots featuring BOA ® fit system technology. 

 

Can I bring my own boots?  

Yes, members are welcome to choose to use their own ski or snowboard boots and save $10 per day off the daily use fee for adult members and $5 per day off the daily use fee for child members, provided their boots pass a visual inspection for gear compatibility at the start of each reservation. If their boots do not pass inspection, the member will be required to use My Epic Gear provided boots and will not receive the discount.  

 

How many uses will gear in the My Epic Gear program have?  

My Epic Gear will offer the latest equipment to its members, fully maintained and tuned. The majority of gear will be current year products, with select gear having minimal usage from the prior year.  

 

Will the gear be tuned?  

Gear will be fully tuned, so members will always have the opportunity to ski and ride on well-maintained gear.